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What You Agree to When You Use colokto

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits through DANA, OVO, and GoPay to how we handle disputes.

Account RulesDANA, OVO, GoPay Wallet UseWithdrawal ConditionsDispute ProcessAccount Suspension Terms
colokto What You Agree to When You Use colokto
HOW WE HANDLE THIS

Policy Practices You Can Check Against

We built these practices around real account flows, not boilerplate. Players in Bandung and across Indonesia interact with their accounts through DANA, OVO, and GoPay every day — so our policy handling reflects those actual touchpoints, not generic legal copy.

Account Data Handling

Your registration data is stored securely and used only for account operation, identity verification, and communication about your account activity — never sold to third parties.

Cookie and Session Use

We use session cookies to keep you logged in across your device. You can clear cookies at any time; doing so will end your active session and require a fresh login with OTP verification.

Withdrawal Verification Steps

Before any withdrawal is released, we match the destination wallet — DANA, OVO, or GoPay — against the name on your registered account. This step protects your balance from misdirected transfers.

How to Request a Terms Change Query

If you believe a term has been applied incorrectly to your account, contact support with your account ID and the specific clause reference. We will review and respond with a written outcome.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If something in these terms is unclear, or you need to flag a potential breach or dispute, our support team handles terms-related queries separately from general account help. Reach out through any of the channels below and mention your account ID so we can pull the right details quickly.

Live Chat Open the chat widget from any page on the site. Describe your terms question and share your account ID for a faster response from our team.
Email Support Send a detailed message to our support address. Include screenshots or transaction references if your query relates to a wallet payment dispute via DANA, OVO, or GoPay.
Account Help Centre Log in and navigate to the Help section. Filter by Terms or Policy to find answers to common account-rule questions without waiting for a reply.

Common Questions About These Terms

These are the questions we get most often about how our terms apply day to day — covering accounts, wallets, suspensions, and how to raise a concern if something does not seem right.

No. Your deposit wallet must be registered in your own name. Using another person's DANA, OVO, or GoPay account to fund your balance breaches our account terms and may trigger a hold.

We may suspend or close your account depending on the nature of the breach. You will be notified through your registered contact, and any undisputed balance may be returned after review.

We post updates on this page with the effective date. Continuing to use your account after the change date means you accept the updated version. We aim to notify you via your account email for material changes.

Contact our support team via live chat or email, include your account ID and the transaction reference, and we will open a formal review. Wallet disputes involving DANA, OVO, or GoPay may also involve the provider's own process.

The core terms apply across all accounts. Where local law in your region requires a different rule, that local requirement takes precedence. Access itself depends on eligibility under local law where you are located.

No. Each person may hold only one account. If duplicate accounts are detected, both may be suspended. Any active balance will be reviewed before a decision on return of funds is made.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.