Reference

How colokto Handles Your Personal Data

Your account details, wallet connections, and session activity are handled with care at colokto. This page lays out exactly what we collect, why we collect it, and what you can do about it — no legal fog, just clear answers for Indonesia players accessing…

Account data kept secureDANA, OVO, GoPay wallet info protectedYour rights, clearly statedData never sold to third partiesContact us to request changes

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Data We Collect and Why We Use It

colokto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with colokto, we collect the information needed to run your account and process transactions. This includes your name, contact details, and the wallet identifiers you connect — whether that is DANA, OVO, or GoPay. We collect this to verify your identity,

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process deposits and withdrawals, and keep your account secure against unauthorised access. We also log device and session data, such as browser type and IP address, to detect unusual login patterns and protect your account. Cookies help us remember your preferences and keep your session active
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across mobile and desktop without forcing you to log in every time. We do not sell your personal data to advertisers or unrelated third parties. Where we share data with payment processors like DANA, OVO, or GoPay, it is strictly to complete the transaction you initiated.
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Data retention periods depend on applicable local law and regulatory requirements in eligible regions. You can request a copy of your stored data or ask us to correct inaccurate details at any time through our support channel. This policy applies to access where local law and
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eligible regions permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Your Rights

We apply account-level access controls so your wallet data and personal details are only visible to the system functions that need them. Here is how each area works in practice — from cookies to retention to your right to request changes.

Cookie Use

We use session cookies to keep you logged in across devices and preference cookies to remember your lobby settings. You can adjust cookie permissions in your browser or device settings at any time.

Account Security

Login attempts are monitored for unusual patterns. If a new device or unfamiliar location accesses your account, an OTP verification step is triggered before entry is allowed.

Data Retention

We keep your account and transaction records for as long as required by applicable local law and platform compliance rules in eligible regions. Once that period ends, records are securely deleted.

Your Rights

You can request a copy of your personal data, ask us to correct inaccurate records, or raise a concern about how your data is used. Contact our support team through live chat or email to start that process.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is used, want to update stored details, or need to raise a concern about your account privacy, our support team is here to help. Reach us through live chat, email, or the in-app help channel — whichever works on your device right now.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our support team responds to privacy questions as part of the standard account help queue.

Email Support

Send your data request or privacy concern to our support email address. Include your registered account name so we can locate your record quickly and respond accurately.

In-App Help

Open the help section inside your colokto account on mobile or browser. Submit a request there and track its status without switching between apps or tabs.

Your Privacy Questions, Answered

Real questions from account holders about how colokto manages personal data, wallet information, and your rights under this privacy policy.

We collect your name, contact details, and wallet identifiers such as your DANA, OVO, or GoPay account info. We also log device and session data for security purposes.

Wallet identifiers are stored only to process the transactions you initiate. They are not shared with advertisers and are only passed to the relevant payment processor to complete your deposit or withdrawal.

Yes. Contact our support team via live chat or email with your registered account name, and we will provide a copy of the personal data we hold within a reasonable timeframe.

Reach our support team through live chat or the in-app help channel. Provide your account details and specify what needs correcting. Deletion requests are handled in line with applicable local law.

We use session and preference cookies to keep your account active and settings saved across devices. You can manage or disable cookies through your browser or mobile device settings at any time.

Start a live chat from your account, use the in-app help section, or send an email to our support address. Include your registered account name so the team can locate your record quickly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How colokto Handles Your Personal Data

Data Handling, Cookies, Security and Your Rights

Cookie Use

Account Security

Data Retention

Your Rights

Contact Us About Your Privacy

Live Chat

Email Support

In-App Help

Your Privacy Questions, Answered

01 What personal data does colokto collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet information stored on colokto servers?

03 Can I request a copy of the personal data colokto holds on me?

04 How do I ask colokto to correct or delete my data?

05 Does colokto use cookies and can I turn them off?

06 Who can I contact if I have a concern about how my data is being used?

Privacy Policy

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