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What Governs Your Account on colokto

These legal terms set out how your account, data, and activity on colokto are handled — including what we collect, how we use it, and what applies when you deposit through DANA, OVO, or GoPay.

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colokto What Governs Your Account on colokto
HOW WE PROTECT YOU

Data Handling, Security and Account Integrity

Your account security is tied directly to your wallet. When you link DANA, OVO, or GoPay, we store only the wallet identifier — never your PIN or full wallet credentials. Sessions are protected with SSL encryption, and any account action that involves a withdrawal triggers a wallet-match check before funds move. Here is how we handle the key areas of your account data.

Wallet Data Handling

We store the wallet ID you register — DANA, OVO, or GoPay — and match it at withdrawal. No full credentials are held on our side; your wallet app handles authentication.

Cookie and Session Data

Cookies remember your lobby position, preferred wallet, and session token. You can clear them in your browser at any time; clearing will log you out and reset wallet preferences.

Account Retention Policy

We keep account records for the period needed to resolve disputes and meet applicable requirements. Inactive accounts are flagged after a period of no activity, and you will be notified before any action is taken.

Requesting Changes or Deletion

To update stored data or request deletion, use the in-account Data Request form or contact support by email. We confirm receipt and process within the timeframe our policy states.

POLICY CONTACT

Reach Us About Any Legal or Account Query

If any part of these terms raises a question about your account — data access, wallet linkage, or a transaction dispute — you can reach our team directly. We handle privacy requests, account data queries, and terms clarifications through the channels below. Response times vary; complex data requests may take longer than general account questions.

Live Chat Open the chat widget from any page on colokto. Available for account queries, terms questions, and DANA or OVO wallet verification issues during staffed hours.
Email Support Send your legal or privacy request to our support address. Include your registered wallet number — DANA, OVO, or GoPay — so we can locate your account quickly.
In-Account Request Form Log in, go to Account Settings, and use the Data Request form to submit a formal access or deletion request. This is the fastest path for privacy-related submissions.

Common Questions About Our Legal Terms

These are the questions we hear most from account holders about our terms, data practices, and wallet-related legal matters. If yours is not here, reach out through live chat or the in-account form.

Access depends on local law and is available only in eligible regions. It is your responsibility to check whether use is lawful in your location before opening or using an account.

We collect your wallet identifier, the transaction reference, and the amount. We do not store your DANA or OVO PIN. Your wallet app handles authentication on its own side.

This is a fraud-prevention control. Matching the withdrawal wallet to the deposit wallet confirms the account owner is the same person. It applies to DANA and OVO as well.

Log in, open Account Settings, and submit through the Data Request form. You can also email support with your registered wallet number. We confirm receipt and process the request as stated in our policy.

Records are kept for the period required to handle account disputes and meet applicable requirements. You can request details on retention periods through the support email or in-account form.

Yes. Submit a deletion request through Account Settings or by emailing support. We will confirm receipt and process it within the timeframe set out in our policy. Some records may be retained as required.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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